Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Lanier Life Group, LLC (“we,” “us,” or “our”) does not share customer opt-in information, including mobile phone numbers and SMS consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All SMS/text messaging originator opt-in data, consent records, and timestamps are kept strictly confidential and are used solely to provide the services you have explicitly requested.

1. Information We Collect

We collect the following types of information:

Personal Information

Name

Email address

Phone number

Physical address (when provided)

Payment or quote-related information (when applicable)

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

IP address

Browser type and device information

Website usage patterns and analytics

Cookies and similar technologies

Customer Communication Information

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing and improving our insurance-related services

Processing transactions, quotes, or requests

Communicating with you regarding inquiries, appointments, policies, and promotions

Enhancing website functionality and user experience

Preventing fraud and ensuring platform security

Maintaining accurate records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS/text messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support communications, policy-related updates, and important service notifications.

Opt-In & Consent

You will only receive SMS messages if you have explicitly opted in

We maintain timestamped opt-in records for all SMS consent actions

We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable laws

Opt-Out Instructions

You may cancel SMS messages at any time by replying “STOP”

You will receive a final confirmation message

No further messages will be sent unless you re-opt in

All opt-out requests are processed immediately

Message Frequency & Content

Message frequency varies based on your interactions with our business

Messages are directly related to services you have requested

Promotional messages are only sent with appropriate consent

Help & Support

Reply “HELP” for assistance

Or contact us at [email protected]

Support is available during regular business hours

Carrier Information

Message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support essential services (such as SMS delivery or customer support) is permitted.

All other use-case categories explicitly exclude SMS originator opt-in data and consent records, which are never shared with third parties outside required messaging infrastructure providers.

We implement strict data protection measures to safeguard all SMS opt-in information.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information only in the following limited circumstances:

Service Providers

Vendors that assist with operations such as payment processing, scheduling, or SMS delivery

SMS aggregators and messaging providers solely to deliver messages you have consented to receive

All providers are contractually obligated to maintain confidentiality and security

Legal Compliance

When required by law, regulation, legal process, or court order

To protect our rights, users, or legal interests

Business Transfers

In the event of a merger, acquisition, or asset sale

Your information remains protected under this Privacy Policy

Text messaging opt-in data and consent records are excluded from all sharing categories except required SMS infrastructure providers.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information, including:

Encryption of sensitive data in transit and at rest

Secure access controls and authentication protocols

Regular security reviews and system updates

Employee training on data protection obligations

Breach response and notification procedures

Secure backup and disaster recovery systems

No method of transmission or storage is 100% secure, but we strive to use commercially acceptable means to protect your data.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic and user behavior

Remember preferences

Improve site performance and usability

Measure service effectiveness

You may disable cookies through your browser settings, though some features of our site may not function properly.

7. Your Rights & Choices

You have the right to:

Access, update, or request deletion of your personal information

Opt out of marketing emails via the “unsubscribe” link

Opt out of SMS messages by replying STOP

Request details about how your data is processed

Withdraw consent for future communications

File a complaint with a supervisory authority if applicable

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Lanier Life Group, LLC.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will always be posted on our website with the effective date. Material changes may be communicated via email or website notice.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Lanier Life Group, LLC

📧 Email: [email protected]

🌐 Website: https://lanierlifegroup.com

By using our website and services, you consent to this Privacy Policy.